FAQ
Do you ship to Alaska or Hawaii?
No, We only ship to the lower 48 states in the US.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What can I do if something goes wrong with my e-bike during the warranty?
We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem.
Where can I ride an electric bike?
An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.
How can I clean my Alwaybike?
Clean your Alwaybike just the way you would clean a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your Alwaybike.
Any question?
You can contact us through our contact page! We will be happy to assist you.