Warranty Police

All Alwaybikes are covered under our 2-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)


WARRANTY PERIOD AND TARGET AUDIENCE TERMS


The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
As for warranty transfer, the ebike transferee can only benefit from the warranty when both of these conditions are met:

  • The 2-year package hasn't expired since the initial owner has received it;
  • The new owner has the initial purchaser’s name and the original order number.

COVERED PRODUCTS
Alwaybike will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

  • Frame

Alwaybike frames are covered by a replacement warranty for 2 years.This warranty includes a replacement frame only.

Labor charges associated with transferring parts to replacement frames are not included. An authorized Alwaybike service representative will determine if the frame meets the replacement standard.


Alwaybike reserves the right to use scratch and dent stock when replacing a frame under this warranty.

Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Alwaybike’s discretion.

Frame issues excluded from this warranty include but are not limited to:
1. Corrosion
2. Paint fade, scratches, and impact marks
3. Impact damage
4. Non-reversible modification (such as drilling or welding)
5. Chain guard mounted to the frame, if applicable

  • Batteries

Alwaybike batteries are covered by a 2-year prorated warranty.

During the first 2 years of service – A defective battery will be repaired or replaced at no cost to the customer.

The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.
No cash reimbursement will be made.