All orders can be placed directly through our online shop at alwaybike.com. Once submitted, your order will be processed and shipped promptly. If you experience any issues, our customer service team is here to assist you.

Please ensure your email address is entered correctly at checkout. Once your order is placed, you will receive an order confirmation email. If you do not see this email, please check your spam or junk folder.

Yes. You will automatically receive an email notification as soon as we confirm receipt of your payment.

In exceptional cases, changes may be possible if the order has not yet been prepared for shipment. Please contact us as soon as possible via our contact form.

You can explore similar available models directly on our website. For personalized recommendations or updates on restock availability, please contact our customer service team.

Alwaybike is an online shop. However, our warehouse is located in Pomona, California. Customers may arrange to pick up their e-bikes during business hours by contacting us in advance.

When selecting your e-bike, you can use our online frame size calculator to determine the correct size and add it to your cart. After your purchase, our team will contact you within 1-2 business days to confirm the frame size and review any additional details with you.

Yes, you may enter an alternative delivery address (e.g., your workplace or a family member’s address) during checkout.
⚠ Please note: Due to shipping regulations, e-bike batteries are classified as “dangerous goods” and cannot be shipped to parcel stores or lockers. They must be delivered to a physical address where someone is available to receive the package.

Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with a tracking number so you can follow your delivery in real time.

In some cases, yes. If your order has not yet been prepared for shipment, you may request a change. Please contact us immediately through our contact form.

Para pedidos anticipados, consulte la fecha de envío en la página del producto. Recibirá un correo electrónico de confirmación de envío una vez enviado el pedido. El transportista es FedEx u otro. Una vez que los artículos lleguen a nuestro almacén, el envío tardará de 2 a 7 días hábiles en llegar a su dirección. Para envíos de terceros, no podemos proporcionar información ni documentación adicional. Las fechas de entrega proporcionadas por Alwaybike son estimadas.

We stand behind the quality of our bikes! All AlwaysBike bicycles come with a comprehensive warranty:

• Frame: [5 years] limited warranty against manufacturing defects.
• Motor & Battery: [2 years] limited warranty.
• Components (Brakes, Gears, etc.): [1 year] limited warranty.
• Warranty coverage is for the original purchaser and requires proof of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover wear and tear, damage from accidents, misuse, neglect, or unauthorized modifications. Full warranty terms are available on our Warranty Page.

For safe shipping, our bikes arrive partially assembled (typically 85-90% complete). You'll need to attach the front wheel, handlebars, pedals, seat post, and perform some basic adjustments (brakes, gears). We include all necessary tools and clear, step-by-step assembly instructions. If you're not comfortable doing this yourself, we recommend taking it to a local bike shop for professional assembly and tuning (costs vary by shop). 

Or Study from our assembly video guide if available

AlwaysBike offers models designed for different purposes! Please check the specific product page for details, but generally:

• City/Commuter Bikes: Ideal for paved roads, bike paths, and urban environments. Focus on comfort and practicality.
• Hybrid Bikes: Versatile for a mix of paved roads and light gravel paths.
• Mountain Bikes (eMTB): Built for off-road trails with suspension and rugged tires.
• Cruiser Bikes: Perfect for relaxed rides on flat terrain like beach paths or neighborhood streets.
• Consider adding a brief line like: "Unsure which is best for you? Contact us or use our 'Bike Finder' tool [Link if available]!"Preguntas frecuentes

ALWAYBIKE FAQ Center: Instant answers on bike selection, shipping policies, warranty claims, assembly guides & returns. Solve common cycling queries in seconds

Choosing the right size is crucial for comfort and control! Each bike model's product page has a detailedSize Chartbased on rider height. Please measure your height carefully and refer to this chart. Sizing can vary between models (e.g., a Medium in one style might fit differently than a Medium in another). If you fall between sizes, consider your riding style (a smaller size might be more agile, a larger size might be more stable) or contact our support team for personalized advice.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) securely through our encrypted checkout. We also offerShop Pay, Apple Pay, and Google Payfor faster checkout. Your payment security is our top priority; we use industry-standard SSL encryption and adhere to strict PCI compliance standards. We never store your full payment details on our servers.Optional: Mention popular BNPL options like "Affirm" if offered.

Yes!Safety is paramount. All AlwaysBike electric bikes and theirbatteries and motors are UL 2849 certified(or meet equivalent stringent safety standards). This certification ensures the electrical systems meet rigorous safety requirements for fire and electrical hazards, giving you peace of mind. We use high-quality, name-brand battery cells known for reliability and safety.

Your satisfaction is our priority! You have45 days from the delivery dateto initiate a return for any reason. The bike must be in new, unused, and resalable condition, in its original packaging. We'll provide a Return Merchandise Authorization (RMA) and instructions. Please note:The customer is responsible for return shipping costs.A restocking fee of up to 15% may apply for opened boxes or bikes not returned in pristine condition. See our full Returns & Refunds Policy for complete details.

We offer multiple support options:

• DIY Support: Extensive online resources (manuals, video tutorials, FAQ) and access to replacement parts on our website.
• Local Bike Shops: Most components are standard, and many local bike shops can perform maintenance and repairs. Contact us for warranty-related repairs to ensure coverage.
• Our Support Team: Contact our dedicated US-based customer support team via email or phone for troubleshooting help, warranty claims, and advice on finding a qualified local technician. For warranty work, we may cover parts and labor at authorized shops. 

Absolutely! Many AlwaysBike models come pre-equipped withmounting pointsfor standard accessories like rear racks, fenders (mudguards), and water bottle cages. Check the specific product description or photos for details on included mounts. Most bikes compatible with common third-party accessories. We also offer a selection of compatible accessories on our site. If you have specific accessory questions, feel free to ask our support team before purchasing.

No, solo realizamos envíos a los 48 estados inferiores de EE. UU.

Creemos que la comunicación es la mejor manera de resolver el problema. Por favor, contáctenos a tiempo. Para ayudarle a resolver el problema lo antes posible, descríbalo detalladamente y envíenos fotos y videos para que podamos identificarlo.

Una bicicleta eléctrica tiene el mismo trato legal que una bicicleta normal. Puedes usar una bicicleta eléctrica en cualquier lugar donde puedas usar tu bicicleta normal.